Privacy Policy

At Maisonel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or purchase our products.

1. Information We Collect

To provide a smooth shopping experience, we collect certain information when you interact with our website.

Information Collected Automatically

When you browse our website, we may automatically collect technical information such as:

• Browser type and device information
• IP address
• Time zone
• Cookies and similar tracking technologies
• Pages visited and browsing activity

Information You Provide

When you place an order or contact us, we may collect:

• Full name
• Billing and shipping addresses
• Email address
• Phone number
• Payment details (processed securely through our payment providers)
• Any information you voluntarily provide when contacting us

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Process secure payments
• Communicate with you regarding orders, returns, or customer support
• Prevent fraudulent transactions and improve website security
• Improve our products, services, and website performance
• Send marketing communications, promotions, or product updates where you have chosen to receive them

Maisonel does not sell, rent, or trade your personal information to third parties.

3. Third-Party Services

To operate our business efficiently, we work with trusted third-party providers that help us deliver our services.

These may include:

• Shopify, which powers our online store
• Secure payment processors that handle transactions
• Shipping and logistics providers
• Analytics and performance tools such as Google Analytics
• Marketing and email service providers

These partners only receive the information necessary to perform their services and are required to handle your data securely.

4. Cookies

Maisonel uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic and performance
• Personalize your shopping experience

You may disable cookies through your browser settings at any time. Please note that doing so may affect certain features of the website.

5. Data Retention

We retain order and account information for business, legal, tax, and customer service purposes.

If you wish to request the deletion of your personal information, you may contact us using the details provided below. We will comply with applicable legal requirements regarding data retention and deletion.

6. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request a copy of your personal data where applicable

To exercise any of these rights, please contact us using the contact information provided below.

7. Policy Updates

Maisonel may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to our services.

Any updates will be published on this page, and the revised version will become effective immediately upon publication.