Exchanges & Returns

Shipping

Maisonel currently delivers to all serviceable locations across Egypt.

  • Orders are typically delivered within 2–5 business days from the date your order is confirmed.
  • During peak seasons, holidays, or unforeseen circumstances, delivery times may be slightly longer. If this happens, we'll do our best to keep you informed throughout the process.

Returns & Exchanges

Applies to purchases made through the Maisonel online store only.

We want you to be completely satisfied with your purchase. If for any reason you're not, we're happy to assist with a return or exchange under the following conditions.

Eligibility

  • Requests must be submitted within 14 days of receiving your order.
  • A valid order number or proof of purchase is required.
  • Items must be returned in their original condition:
    • Unworn
    • Unwashed
    • Unaltered
    • Free from stains or damage
    • With all original tags and packaging intact

Maisonel reserves the right to decline returns or exchanges that do not meet these requirements.

Exchanges

If you wish to exchange your item for a different size, we'll gladly do so, subject to product availability.

Returns

Once your return request has been approved and the item has been received and inspected, your refund will be processed using Instapay.

Please allow up to 5 business days for returns or exchanges to be completed after the returned item has been received.

Return Shipping

Unless the product received is incorrect or defective, the customer is responsible for all shipping costs associated with returns and exchanges.

Sale Items

Products purchased during promotions, sales, or as part of discounted bundles are final sale and cannot be returned or refunded.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support by email and include:

  • Your order number
  • Whether your request is for a Return or Exchange
  • A brief description of your request

Our customer support team is available Sunday to Thursday, from 10:00 AM to 6:00 PM, and will respond as soon as possible during business hours.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately after placing it.

Once an order has been processed or dispatched, we are unfortunately unable to make changes or cancel it.